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Client Services

Sustain office space & local staff

Sustain office space & local staff

  • Survivors will be able to access services more quickly and stay engaged long-term

  • Survivors will have access to loyal employees who are well-trained and knowledgeable about the unique needs of survivors, have years of experience navigating the complicated systems in which survivors find themselves, and who capitalize on the relationships they have spent years cultivating in order to reach out to new survivors

  • Local office space is symbolic of both the fact that sexual and domestic violence exist in this community and that help is available 

  • Survivors will be able to access services more quickly and stay engaged long-term

  • Survivors will have access to loyal employees who are well-trained and knowledgeable about the unique needs of survivors, have years of experience navigating the complicated systems in which survivors find themselves, and who capitalize on the relationships they have spent years cultivating in order to reach out to new survivors

  • Local office space is symbolic of both the fact that sexual and domestic violence exist in this community and that help is available 

Tasks & Activities

  • Retain current staff and/or re-hire, when needed

  • Continue bi-weekly supervision meetings

  • Stay focused on advocate self-care and wellness

  • Provide training opportunities

  • Provide professional development opportunities

Timeline

Immediate & ongoing

Objective A1

Outcomes

Objective A2

Increase number of clients served by 3% each year

  • 703 clients will access DOVES' services in Year 1, 725 clients in Year 2, and 746 clients in Year 3

Tasks & Activities

  • Maintain local office space and staff

  • Create billboards advertising services

  • Actively network with community partners

  • See Goal B1 regarding community knowledge of services

Timeline

Immediate & ongoing

Outcomes

Objective A3

Increase survivors' ability to plan for their own safety by 3% each year.

Outcomes

  • Of survivors who complete a client satisfaction survey, 90% in Year 1, 93% in Year 2, and 96% in Year 3 will indicate they know more ways to plan for their safety

Tasks & Activities

  • Create a formal safety planning process

  • Perform formal and informal safety planning at every interaction

Timeline

Immediate & ongoing

Objective A4

Increase survivors' knowledge of community resources by 3% each year

Outcomes

  • Of survivors who complete a client satisfaction survey, 90% in Year 1, 93% in Year 2, and 96% in Year 3 will indicate they are more knowledgeable about community resources

Tasks & Activities

  • Actively network with community partners to stay informed of their services and personnel

  • Maintain internal Community Resources Database

  • Connect clients to other agencies when appropriate

  • Distrubute client satisfaction surveys

Timeline

Immediate & ongoing

Objective A5

Increase the number of clients who participate in DOVES Supportive Sessions by 3% each year

  • 58 clients n Year 1, 59 clients in Year 2, and 61 clients in Year 3 will learn more about the tactics of power and control, common responses to abuse, how abuse affects children and how to mitigate those effects, and other important topics in a safe, supportive environment

Tasks & Activities

  • Promote sessions to appropriate clients

  • Publicize sessions with community partners

  • Publicize sessions via media and social media and social marketing efforts

  • Facilitate sessions

Timeline

Immediate & ongoing

Outcomes

Objective A6

Increase the number of Supportive Sessions clients complete

  • 10% of participating clients will complete all nine sessions

  • 30% of participating clients will complete at least six sessions

  • Of the clients who have completed six to nine sessions, 85% will indicate on their DOVES-created self-assessment matrix that they have maintained or improved 

  • Survivors will see progress in their healing process

Tasks & Activities

  • Maintain staff schedules and office space to ensure accessibility

  • Conduct self-assessment at start, mid-way, and end of sessions

  • Celebrate survivor success and setbacks, as each represent movement in the healing process

Timeline

Immediate & ongoing

Outcomes

Community Services

Tasks & Activities

  • Coordinate monthly Public Service Announcements, press releases and activities to reach out to survivors

  • Create billboards

Timeline

Immediate & ongoing

Objective B1

Increase community’s knowledge of DOVES' services

Outcomes

  • Survivors will be able to access services more quickly and stay engaged long-term

  • Community members will see DOVES as a valuable resource and refer to DOVES

Objective B2

Increase community's knowledge about and ability to identify and recognize sexual, domestic, and dating violence.

Outcomes

  • Community member will identify:

    • Behaviors associated with sexual, domestic, and dating violence

    • 3 grooming tactics used to increase victim vulnerability

    • 2 bystander intervention strategies

    • 3 healthy and 3 unhealthy relationship behaviors

  • Community members will:

    • Articulate prevalence of these issues and their impact on the community

    • Identify DOVES as a resource for themselves or friends/family members

  • Community culture will become more supportive to survivors

  • Community attitudes will shift away from blaming victims and focus instead on holding offenders accountable

Tasks & Activities

  • Create effective evaluation form & process (a)

  • Provide 100 presentations to general community members (b)

  • Provide 12 single-session Healthy Relationship presentations to middle school youth (b)

  • Provide 6 multi-session Healthy Relationship presentations to middle school youth (b)

  • Facilitate 3 8-week Growing Healthy Relationships projects to middle school youth (b)

  • Provide 18 Senior Send-Off presentations to high school youth (females) (b)

  • Provide 12 Get Informed, Step Up & Speak Out presentations to high school youth (males) (b)

  • Provide 30 Healthy Relationship presentations to high school youth

  • Provide 24 presentations to college students (across two colleges/four campuses) (b)

  • Use results of our internal media review to ask local media to change the way they report about sexual and domestic violence (c)

  • Offer media training (d)

  • Use results of our recent community attitudes survey (conducted from October 1-December 31, 2017) to develop additional messaging (e)

  • Create billboards (c)

Timeline

(a) 2018, Quarter 2

(b) Immediate & ongoing

(c) 2019, Quarter 1

(d) 2019, Quarter 2

(e) 2018, quarter 4

Tasks & Activities

  • Determine what is keeping us from having open communication

  • Speak up assertively and positively

  • Speak directly to other staff to address concerns immediately

  • Staff are encouraged to debrief after client interactions with one other staff

  • Limit interruptions

  • Practice “Thoughtful E-mailing” (do not “reply to all” unless necessary; remove staff from bulk e-mails when possible)

  • Prioritize Strengths-Centered practices

  • When adding same-day client appointments, “invite” staff

Timeline

Immediate & ongoing

Employee Services

Improve internal communication

Objective C1

Outcomes

  • Staff will feel more positive

  • Staff will serve as examples for clients and others in the community

  • Staff will feel more productive

  • Staff will feel more comfortable

  • Staff will experience less interruptions

Objective C2

Consistently acknowledge staff contributions

  • Staff will feel more efficient

  • Staff will feel more prepared

Tasks & Activities

  • Additems to full staff meeting agenda by 5PM two days prior

  • Add items to bi-weekly one-on-one supervisory meeting agendas by 5PM two days prior

Timeline

Immediate & ongoing

Outcomes

Objective C3

Consistently acknowledge staff contributions

Outcomes

  • Staff will feel more appreciated

Tasks & Activities

  • Take professional pictures of all staff (a)

  • Determine consistent way to acknowledge employee anniversaries (b)

  • Determine consistent way to inform community about staff and training milestones (a)

  • Determine consistent way to welcome new staff (a)

  • Determine consisten way to bid farewell to outgoing staff (a)

Timeline

(a) 2018, Quarter 3

(b) 2018, Quarter 2

Objective B3

Increase at-risk youths' knowledge about and ability to identify and recognize sexual, domestic, and dating violence

Outcomes

  • Youth will identify:

    • Behaviors associated with sexual, domestic, and dating violence

    • 3 grooming tactics used to increase victim vulnerability

    • 2 bystander intervention strategies

    • 3 healthy and 3 unhealthy relationship behaviors

  • Youth will:

    • Articulate prevalence of these issues and their impact on the community

    • Identify DOVES as a resource for themselves or friends/family members

Tasks & Activities

  • Provide 72 presentations (in 6-part sessions) to at-risk youth ages 16-24

Timeline

Immediate & ongoing

Objective B4

Ensure all staff can clearly articulate the difference between client services and community services

Outcomes

  • Grant dollars will be spent most appropriately 

  • Grant statistics will be clear and accurate 

  • Staff will understand their role in promoting both client and community services

  • Information will be used to appeal to the community for support

Tasks & Activities

  • Update timesheet legend (a)

  • Create document that articulates the differences between victim outreach, community services, prevention, and awareness (b)

Timeline

(a) 2018, Quarter 1

(b) 2018, Quarter 2

Objective B5

Increase awareness about strategies for helping friends and family members

Outcomes

  • Survivors will be well-supported by friends and family members

  • Family and friends will learn and utiilze strategies to best support survivors

Tasks & Activities

  • Create billboards

Timeline

2019, Quarter 1

Objective A7 & A8

  • Sustain group offerings for sexual assault survivors, domestic violence survivors currently jailed, participants at local substance abuse center, etc ...

  • Increase the number of local jail participants who access our services after release

Outcomes

  • 60 individuals will have continued access to information and support from DOVES as well as their peers who have faced similar struggles

  • 95% of the survivors who complete a group satisfaction survey will indicate they know more ways to plan for their safety

  • 95% of the survivors who complete a group satisfaction survey will indicate they know more about community resources

  • 10% of local jail participants will maintain their relationship with DOVES upon release for continued support and safety planning

  • Survivors will see progress in their healing process

Tasks & Activities

  • Promote groups to appropriate clients

  • Publicize groups with community partners

  • Publicize groups via media and social media marketing efforts

  • Facilitate groups

  • Distribute group satisfaction surveys

  • Collaborate with jail to include DOVES' materials with discharge paperwork

Timeline

Immediate & ongoing

Objective A9

Transform our client-related policies and procedures from an equality basis to an equit basis. (Equality is treating everyone the same. Equity is giving everyone what they need to be successful.)

  • Survivors will receive the help they need most

Tasks & Activities

  • Make strengths-centered advocacy a cornerstone of our work (a)

  • Integrate FETI technique  (a)

  • Consider a more formal intake procedure (a)

  • Consider a more formal case management process  (a)

  • Consider a more comprehensive client questionnaire to obtain feedback about services, experience, and additional ways for them to get support  (b)

Timeline

(a) 2018, Quarter 2

(b) 2018, Quarter 3

Outcomes

Objective A10

Enhance employees' knowledge of and ability to advocate effectively for clients involved with criminal and civil justice systems

Outcomes

  • All staff will demonstrate the ab ility to effectively advocate for victims involved with the criminal and civil justice systems 

  • Staff will feel comfortable in their role, even when they don't know the answer

  • Clients will be well-informed and well-supported while navigating these systems

Tasks & Activities

  • Develop priority list of training topics  (a)

  • Develop training calendar to address priority topics (a)

  • Create & distribute self-assessment  (b)

  • Provide/arrange training (b)

  • Conduct follow up self-assessment (b)

  • Conduct supervisory assessment (c)

Timeline

(a) 2018, Quarter 2

(b) 2018, Quarter 3

(c) 2018, Quarter 4

Objective A11

Increase the number of survivors accessing our services from underserved populations in our community

Outcomes

  • The most marginalized survivors will see DOVES as a resource and have access to support and services that are most helpful to them

Tasks & Activities

  • Embrace "The Last Girl" philosophy (a)

  • Provide refresher training to staff about oppression and privilege (b)

  • Conduct community leader interviews (c)

  • Host focus groups (d)

Timeline

(a) Immediate & ongoing

(b) 2018-2020

(c) 2019, Quarter 2

(d) 2019, Quarter 4

Objective A12 & A13

  • Improve outreach to and services for elederly survivors of sexual and domestic violence

  • Increase the number of elderly survivors accessing our services by 3% in Years 2 and 3

​

Outcomes

  • Elderly persons will identify:

    • Behaviors associated with sexual, domestic, and dating violence

    • 3 grooming tactics used to increase victim vulnerability

    • Past experiences of sexual violence

  • Care providers will:​

    • Recognize sexual violence

    • Respond appropriately

    • Partner with DOVES to deliver services

  • DOVES will:​

    • Recognize the unique needs of elderly individuals

    • Partner with care providers to deliver services

  • Additional outcomes will be determined as project progresses

  • 34 elderly clients in Year 1, 35 elderly clients in Year 2, and 36 elderly clients in Year 3 will access DOVES' services

Tasks & Activities

  • Partner with the Aging Office of Western Nebraska (AOWN) to develop outreach specifically for the elderly population (a)

  • Conduct cross-training and focus groups to ensure our team is cohesive in goal setting (b)

  • Develop specific tasks ans activities in partnership with AOWN and local care facilities who have expressed an interest in this project (c)

Timeline

(a) 2019, Quarter 1

(b) 2019, Quarter 2

(c) 2019, Quarter 3

Objective B6, B7, & B8

  • Increase the number of volunteers meaningfully involved

  • Ensure volunteers represent our survivors and service area

  • Provide a safe place for survivors to volunteer

Outcomes

  • 50 people will volunteer for the DOVES Program by the end of YEar 3

  • Volunteers will feel invested in the DOVES Program and in their role to address sexual, domestic, and dating violence

  • Survivors will be surrounded by community members who care about their safety and well-being

  • Volunteers will lessen the burden on staff

  • Volunteers will raise funds for the DOVES Program

Tasks & Activities

  • Revise existing training curriculum to better suit volunteer opportunities

  • Actively recruit volunteers (a)